To choose the size that suits you, we recommend consulting the size guide available on the product fiche for each product. This will help you find the size that suits your body type.
If you plan to wear extra diapers under your coat, keep that in mind when making your choice. In case of hesitation between two sizes, do not hesitate to contact our team. We will be happy to advise you.
The ability of a jacket to keep you warm depends on several factors, including the type of insulation, the weather conditions, the level of activity, and the clothing worn underneath. The heat characteristics vary depending on the model. We invite you to consult the product description to learn about its properties and choose the jacket that best suits your needs.
An insulated jacket is designed to provide warmth and protection against winter conditions thanks to its insulating lining. A 3-in-1 jacket usually includes an outer shell and an insulating inner layer that can be worn together or separately. This versatility allows for adaptability to different weather conditions and multiple seasons.
The water protection properties vary depending on the models. Some jackets are designed to offer protection against rain and snow, while others have a waterproof treatment that helps repel moisture. We recommend consulting the product fiche to learn about its level of water protection and the conditions for which it is designed.
To preserve the properties of your coat and extend its lifespan, we recommend that you always follow the care instructions on the garment label. Depending on the model, the recommendations may vary depending on the type of insulation and the materials used. Avoid washing or drying your coat without first checking the manufacturer’s instructions.
Delivery times and costs vary depending on the destination, shipping method, and availability of the items.
The applicable fees are indicated at the time you place your order. The estimated delivery times will also be communicated to you during the purchase process or in the order confirmation.
Yes. When your order is shipped, you receive the available tracking information so that you can track its progress.
If you have not received a shipping confirmation or have any questions regarding delivery, you can contact our customer service.
Customized products — Final sale
Due to their personalized nature, products labeled or manufactured according to the customer’s specifications are considered final sales. They cannot be returned, exchanged, or refunded for the following reasons:
We apologize if your item is defective. We encourage you to contact our customer service department by providing your order number, a description of the problem, and if possible, photos of the product.
Our team will review your request and advise you on the next steps to find an appropriate solution.
Our products are covered by the applicable warranties according to the model and the purchase conditions.
The warranty may vary depending on the product and the type of problem encountered. For any questions regarding a defect or warranty claim, please contact our customer service by specifying your order number and the nature of the problem.
The Slalom Design custom uniforms program provides specialized equipment to individuals who practice professions related to outdoor winter sports.
For more information, please consult our PRO Program page.
The term PFAS refers to per- and polyfluoroalkylated substances. It is a group of chemical products that are traditionally used for various purposes in the outdoor industry, notably to waterproof clothing.
Slalom Design is currently working to comply with applicable laws and regulations and to eliminate the intentional addition of PFAS from all of its products.
